Notice about the Handling of Personal Information of Customers

The Sumitomo Warehouse Co., Ltd. (“we”, “our” or “us”) will handle the personal information of customers that we have acquired (including, but not limited to, the name, address and other personally identifiable information of customers) following the policy as below. Unless otherwise provided, the terms used in this Notice shall have the same meaning as the Act on the Protection of Personal Information.

1. Purpose of Using Personal Information

We use the personal information of customers that we have acquired for the purpose of providing such services as warehousing, cargo handling, transportation, safe deposit boxes and building leasing, as well as for billing and responding to inquiries about our services.

We use cookies to ensure that this website functions properly. Cookies are information that is stored on your computer by the browser. On this website, we may use cookies to acquire information such as the customers’ browsing history, action history and the results of their analysis for the purpose of improving customers’ convenience or the services we provide, not for acquiring customers’ personal information. In cases where we acquire customers’ personal information in using cookies, we handle such personal information within the scope of the purpose stipulated above.

2. Management of Personal Information

We secure appropriate security and manage your personal information safely.

3. Provision and Disclosure of Personal Data

We do not provide or disclose personal data to a third party, except where the prior consent of the customer is obtained or when it is allowed to do so under laws (including, but not limited to, when we are requested for information disclosure from judicial, governmental or equivalent authorities).

4. Shared use

We will share the personal data as indicated below;

(1) Categories of personal data to be shared : name, company name, address, phone number, mail address, etc.
(2) Entities sharing the personal data: Our group companies (please refer to
(3) Purpose of sharing: As described in “1.”
(4) Responsible entity for managing the personal data to be shared: The Sumitomo Warehouse Co., Ltd. (please see “8.” for details)

5. Entrustment

We may entrust all or a part of the personal data to third parties, within the scope necessary for the achievement of the purposes set forth in “1.”. We supervise such third parties to ensure they are managing personal data appropriately and safely.

6. Request for disclosure of retained personal data or records of provision to third-parties, etc.

We will respond according to the laws if we receive requests from customers or their agent for disclosure, correction, addition, deletion, discontinuation of use, erasure or disclosure of the record of third-party provision of personal data that can identify a specific individual. In this case, we may ask you to bear the burden of the fees. Please contact us using the information in “7.” below for details of the procedure. Please note that we may not be able to meet your request if there is no relevant retained personal data or record of provision to third-parties.

7. Contact for inquiries

Please contact us using the contact details below if you have any complaints, opinions, questions, requests, inquiries of retained personal data or records of provision to third parties or other inquiries. Please note that we may verify your identity as the customer or his/her agent.

(Contact details)
Personal Information Protection Desk, General Affairs Department, The Sumitomo Warehouse Co., Ltd.
TEL: +81-6-6444-1250 (Osaka), +81-3-3297-2537 (Tokyo)
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8. About us

Please visit our website for inquiries of our address, representative and other latest information regarding us.

Related InformationThe Sumitomo Warehouse Co., Ltd. GDPR Privacy Policy

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